Customer Help
Find the answer to your question
Common Shipping questions answered
Shipping
1-4 weeks, depending on the country. Rarely, it could be 4-6 weeks if backlogged.
Yes. Once your order ships, you’ll get an email with your tracking number. If you haven’t received any emails, check your spam and add [email protected] to your contact list.
You can also track your order from My Account if you signed up during checkout. Keep in mind, your order has to ship first for tracking to exist.
We don’t accept returns or exchanges due to the disposable nature of our products.
We offer refunds. Contact us using the form or email us to claim a refund.
For future orders:
My Account > Addresses
Or click here. You may need to sign in.
If you don’t have an account, contact us using the form.
For existing orders:
If you’d like to change your shipping address for an existing order, please email us at [email protected] immediately or use the form on this page. In the email, include your order number, name, and order email address. You must notify us within 1-2 days of ordering, otherwise your package will have already shipped with the shipping address you provided during checkout.
My Account > Orders
Or click here. You may need to sign in.
If you don’t have an account, you will still receive order updates to your email address.
For existing orders:
If you’d like to change your shipping address for an existing order, please email us at [email protected] immediately or use the form on this page. In the email, include your order number, name, and order email address. You must notify us within 1-2 days of ordering, otherwise your package will have already shipped with the shipping address you provided during checkout.
If your order has already shipped, it will ship to the address provided during checkout.
For future orders (when signed in):
Change the shipping address here My Account > Addresses
Or click here. You may need to sign in.
If you don’t have an account, contact us using the form.
We ship worldwide, so unless you live on Mars, we’ll deliver to your address.
No, if the items you’ve ordered are from separate categories.
Yes, if it’s the same product with a quantity higher than 1.
Important Q&A related to Orders
Orders
We don’t accept returns or exchanges.
We offer refunds. Contact us using the form or email us to claim a refund.
Check your spam & add [email protected] to your Contacts.
If you still haven’t received an email 45 minutes after you purchased, please contact us here.
We strive to do everything at the highest standard, but mistakes happen. If you received the wrong item, please contact us.
We strive to do everything at the highest standard, but sometimes items are damaged on the way to you. If you received a damaged item, please contact us.
We don’t accept returns or exchanges.
We offer refunds. Contact us using the form or email us to claim a refund.
If you need help, please email us at [email protected]
Yes, go to My Account > Orders, and find your order there to make changes.
If you don’t have an account, you should find the email with your order and information in your inbox. Check your spam if you can’t find it.
If you still need help, contact us here.
Not at this time, thank you for your understanding.
